Re-thinking Lean Service : The Best 56 Minuets Managers May Spend This Year

I have always had a problem with using lean principles in financial services but I've never been able to put my finger on it but it just didn't feel right to use manufacturing tools in service industries but then I clicked on this link to a presentation by John Seddon and it all became clear.  The presentation brought to us by the team at InfoQ is possibly the best 56 minuets an operational manager may spend this year.  John Seddon is a brilliant presenter and has some amazing insight and a huge back catalogue of experience into problems with Lean in service industries.

If you don't want to register for InfoQ you can see a very similar presentation by John at the Human Givens Institute below.

Cultural change is free from Mindfields College on Vimeo.