Cisco social media guidelines June 2010

A great example of social media guidelines for big business

Cisco social media guidelines June 2010

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Cimbal Launches Private Beta of Mobile Payment System

Cimbal announces the launch of a private beta  for a new software only mobile payments ecosystem. "Cimbal is an entirely software-based solution which does not require any additional hardware for consumers or merchants to process electronic payments. A smartphone with a camera for the consumer and a software update for the point-of-sale system at the store is all that's needed to pay with Cimbal."

"Cimbal offers a strategic opportunity for merchants, banks and mobile carriers to enter the mobile payment space with a solution that will gain fast consumer adoption," said Alastair Campbell, chief strategy officer at SingTel. "It's easy to use, and importantly doesn't require any new hardware - which will be key to its fast adoption by the ecosystem."

"We have tremendous interest from consumers, merchants and banks who demand a safe and cost-effective alternative to plastic,"said Christopher Boone, president and CEO of Cimbal. "We are working with many of the Fortune 500 retailers and we are excited to open the doors and have people sign up for Cimbal."

Cimbal is the first electronic mobile payment solution that works in-store, online and person-to-person. Cimbal's server-based solution ensures secure transactions at every level for stores, e-commerce transactions and between individuals. Because Cimbal is an entirely software-based solution, it is easily shared and adopted to quickly gain critical mass.

Cimbal is currently available in a private beta program and will be publicly available in U.S. markets in the third quarter of 2010.

The Fridge Benefits Of Failure And The Importance Of Imagination

Two years old now but a very thought provoking speech from JK Rowling on the fridge benefits of failure and the importance of imagination.

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Just How Fast Does Our World Change!!

Been doing a little background surfing for technology and social trends. The following three video's overlap in a lot of content but there is some good unique stuff in each. The really scary thing however is that they are already out of date in a lot of respects!!

Channel Innovation Requires A Channel Agnostic Architecture

A an insightful blog post from Jost Hopperman VP at Forrester Research.  I've copied out a short section from the summary but I would recommend reading the full post here.....

"Multichannel applications and architecture today need to take care of the different behavior of channels to provide a basis for the full emergence of ubiquitous banking (Intelligent Devices Will Drive Ubiquitous Banking). Bank executives involved in application development and delivery as well as architecture need to ensure that their applications don’t support any individual channel, but consist of a layered approach isolating channels and business functionality. App dev and delivery staff needs to:

• Focus on either building functionality or delivering functionality over the channels within the framework of a defined multichannel framework or solution – but not at both at the same time. 
• Build or select the multichannel architecture in a way that channel-specific aspects are located in a clearly defined and cohesive layer of the architecture.

With this approach, a bank’s business decisions will become independent from channels that may or may not be used for a given product or service: The mobile channel won’t exist anymore. As soon as we will see more convergence of channel technology, the need for this kind of multichannel approach will become smaller and smaller."

The Knowledge Workers Challenge To Organisations

Very interest still results from a 7-year, 197,000-person, 23-country study by Innermetrix into how today knowledge workers achieve success.

The old belief is that the role is fixed and to improve requires 'fixing' oneself to best fit the demands of the role, identifying and improving weaknesses to optimise skills and abilities to the demands of the role.

Today's successful revolutionists, however, do the exact opposite. They don't assume they need to change themselves to better fit the role they have. Instead they focus on fixing the role to better fit them instead, accentuating strengths rather than fixing weaknesses.

The Iron Triangle, Cost, Time and Scope?

Just read a great post on Federico Zuppa blog Agile Booknote about the differences in creation and measurement of value in Agile and Waterfall projects.  For those considering Agile I would recommend reading the entire post however I thought I'd pick out a powerful twist on the oldest project management rule in book.

"Value is so important that Jim Highsmith suggests replacing the traditional iron triangle for one that includes value.

This is his proposition:

In the old triangle, if "scope" grows either the project will take longer (time is modified) or the cost will be higher (cost is modified). This triangle was used to take management decisions, and to measure the success of the project. Using this triangle, a project is successful if it delivers the scope, on time and within the required budget. The new triangle has value, quality and constraints in its vertices. A successful project in the new triangle is one that delivers value with the expected quality and conforming to the constraints.

Performance measurements, processes and activities are designed to optimise value a project that sticks to an outdated plan that doesn't provide any value won't be successful, even if it finishes on time and with the required cost. Processes should support the delivery of value in a sustainable way, even in changing conditions."

Are Your GUI 'Telling' Skills Stunted

I have only picked one tiny part of Bret Victor's fantastic paper on Information Software & the Graphical Interface to illustrate the challenges but as you will see from the contents page extract below Bret sets us some real challenges to 'perceived' wisdom and I think provides a glimpse into a future we should be running towards.  For the full paper click here...

Because the child’s “telling” skills are underdeveloped, he communicates complex concepts throughshowing. Similarly, a GUI’s stunted grammar makes telling tedious, but software’s dynamic display is ideal for showing. A user can specify context by pointing somewhere on an information graphic and saying, “There!”

What is software?

• Of software and sorcery. Is “interaction design” the cure for frustrating software, or the disease itself?
• What is software design? Software is not a new and mysterious medium, but a fusion of two old ones.
• What is software for? People turn to software to learn, to create, and to communicate.
• Manipulation software design is hard. Creating software for creating is tricky business.
• Most software is information software. People spend more time learning than creating.

Graphic design

• Information software design is graphic design. People learn by looking. Looks are all that matters.
• Demonstration: Showing the data. Redesigning Amazon as an information graphic.
• Demonstration: Arranging the data. Redesigning Yahoo! Movies as an information graphic.

Context-sensitivity

• Context-sensitive information graphics. Software trumps print by showing only what’s relevant.
• Inferring context from the environment. The outside world can suggest what’s relevant.
• Inferring context from history. Memories of the past can suggest what’s relevant.

Interactivity

• Interactivity considered harmful. The user can suggest what’s relevant, but only as a last resort.
• Reducing interaction. Approaches to easing the pain.
• How did we get here? The popular focus on interactivity is a vestige of another era.

Intermission

• Case study: Train schedules. Designing a trip planner as an information graphic.
• Demonstration: Trip planning redux. Redesigning Southwest Airlines as an information graphic.

Changing the world

• Designing the information software revolution. Five steps from artifice to art form.
• Designing a design tool. Dynamic graphics without the programming.
• Engineering inference from history. How software can learn from the past.
• Engineering inference from the environment. A platform for implicit communication between software.
• Information and the world of tomorrow. Why all this matters.

Culture Is The Biggest Barrier To Agile Adoption

With so much focus on getting the 'right' culture in large organisations, it seems ironic that rigid cultures are the biggest barrier to Agile adoption.

For a full list of survey results click here

How Much Is User Experience Valued In Your Business?

The last cartoon made me think about an old favourite of mine.  How many times has this happened in your projects.........